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Rewards - FAQs

How Do I Participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How Can I Earn Points?

You earn points simply by shopping and participating in any of our innovative promotions! Click on the 'Rewards' menu to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

What Can I Redeem My Points For?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

Why Are The Reward Options Shown In GBP (£) ?

Jazzbacks is based in the UK and our site is based in GBP (£). The value of each reward option can also be shown in your currency.

How Can I See The Value Of The Points In My Currency?

We are aware that you cannot change the currency display from the rewards page. The good news is that we have an easy work-around for you. Simply go to any product page and select your currency from the price menu. When you return to your Rewards page your currency will be clearly displayed.


How Do I Redeem My Points?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

Redeeming points has proven impossible for me. Why such a long code in very small text?

It is easy if you cut and paste the codes.

How Do I Check My Points Balance?

Once you have logged into your account your up-to-date points balance is always displayed in the banner at the top of each page, just under your shopping cart button. It is also displayed on your Rewards page which you can access from the main menu.

Does It Cost Anything To Begin Earning Points?

Absolutely not! Signing up for an account is all that is required, and, if you have already got an account, you may have been earning points already. It will never cost you anything to earn points.

Do I Have To Enroll Or Register In Individual Promotions?

No. Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just start shopping, and we'll post the points to your account immediately!

How Long Will It Take For Points To Post To My Account?

You should receive points in your account instantly once you complete an order!

Do My Points Expire?

Nope! Your points will never expire.

What Happens To My Points If I Make A Return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

How Do I Contact Support If I Have Questions About My Points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm Very Close To Earning A Reward. Can I Buy Extra Points To Get There?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What If I Don't Want To Receive Promotional Emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.